BY ALOK KULKARNI In 2017, we’ve witnessed numerous Customer Experience (CX) failures that have damaged the reputations of some of the largest companies in the world. From long call waiting times after a number of severe outages, to poor customer service ratings, and other critical service failures, there are a number of lessons to be learned […]
BY STEPHEN BARNES The summer holidays are quite often the only time of year when business owners have the freedom to think about their business without getting caught up in the day-to-day running of it. Following a reflection on the year that was, thoughts usually turn to how to grow and develop the business during the forthcoming […]
BY JAMES HARKNESS Better access to international talent. The continued democratisation of tech. More startups with global ambitions. Less innovation ‘tire kicking’ from government. Less tall poppy syndrome. More incentives for investors to back seed-stage ventures. More opportunities for female founders and entrepreneurial university students. These are just some of the things startups would like to see come […]
No one is better when everything is stagnating. Development and growth are concepts that should carry any employee or any business into a fruitful future. Not everyone will walk through your door with a hunger for success and growth – particularly if their previous workplace didn’t have the same ambitions that yours does. You might […]
By: Sophia Beirne You can’t wait forever for a seat to get filled – especially if the position you need to fill is of vital importance. You need to find a perfect candidate who will want to stay for the long haul, and you need to find this person in a timely manner. It might feel […]
By Stephen Crowe (ESIC HUB) There are many parallels between starting an early-stage venture and becoming a parent. Every day I am exposed to different early stage businesses and families. Like those starting a family, some have lots of support, and some have none. Some have uprooted and left their comfort zone, and some have chosen […]
by Fiona Adler For a new business, your business plan needs to step you through several milestones. Unfortunately, some of us skip steps, while others get stuck along the way. Neither works. Business plans should never be a one-size fits all document. We’ve described some different purposes for business plans and for businesses that are […]
By .MELBOURNE AND .SYDNEY The new financial year always brings around fresh legislation from past federal budgets. This can mean new goal posts for businesses –both new and existing – to aim at when it comes to managing their books. In 2017, the battling domestic retail sector is set to receive two major boosts, with penalty […]
By Emma Koehn If you’re an entrepreneur, chances are a garden-variety office worker has looked you in the eye at some point and asked: “Are you crazy?” No matter what sector you enter into, starting a new venture involves tonnes of risk and little sleep. Trading up a regular salary for the promise of bigger returns […]
By Max Newman When the small business capital gains tax concessions were introduced eligibility was dependent upon the owners having net assets of under $5 million. When the small business entity tax concessions were introduced eligibility for the CGT concessions were changed. The first criteria for eligibility was the business needed to be classed as a […]
